How to reactivate my account

today, i cannot login my ftp account and website is not access.
user panel says,
Benutzerkonto deaktiviert

How to reactive account again?

You should create a support ticket - and the staff will reacitivate you as soon as possible.

here is answer from support team,

Hi,

sorry, but i don’t activate your account again.

cya, fusion
bplaced Tech. Support

Do you have other advice?
why my account can not be activated? it’s permanent forbidden?

-> Private Message.