The english support is even below average here and they de-activate your account for almost everything you do without contacting you first.
then you have to figure out what went wrong.
since it’s all in german it takes a support ticket for explanation,
this usually is 2 days, then 2 more days for answer on your issue, and then 2 more days before it is even solved.
so expect a week downtime for each problem.
Where are the rules anyway ?
And if so, why isn’t there any decent english info around here ?
The hosting may be good.
but the support is like one of the worst i’ve ever seen so far in a host that even responds…
If they just fixed that issue.
it would be fine.
Grz,
Robin
we had so many supportrequests, so it had taken a while, but now it shouldn’t take as long as
before.
our support-system is now more effective than before, so we can do the support much faster
than before.